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Ground Services Companies

Laufer Aviation - GHI

Contact Information
  • Location

    The company’s offices are located in Western Gallery on the 1st floor of Terminal 3.
    Office hours 09:00-16:00

    lost and found and Baggage claim
    Counters are located at the Arriving passengers hall in front of belt number 3.
    Telephone service: Sun-Fri 09:00 - 14:00 03-9754072.

    Ticketing counters are located in the Terminal 3 Departure Hall on the 3rd floor between Zone A and Zone B.
    The counters are open for operation once check-in begins and will remain open until it is completed.

  • Phone

    Management 076-8880000
    Passenger service 03-9754070
    Lost and found 03-9754072

  • Email

    Public Inquiries

  • Website

    Laufer Group

Ground handling companies provide passenger services on behalf of foreign airlines operating at Ben Gurion Airport.

Passenger services:

Flight registration
Ticketing services
Baggage recovery, lost and found
Assistance for passengers with special needs
Passenger escort services (requires advance reservation and payment)

Passengers with special needs:

The Law requires the Airports Authority to provide the physical infrastructure for service providers to provide services for passengers requiring assistance. According to The Equal Rights for Persons with Disabilities Law, responsibility toward passengers requiring assistance and for their luggage, from the moment they enter the terminal, or disembark from a plane, falls on the airline the passenger is flying with. In practice, this service is provided at Ben Gurion Airport by ground handling companies and by El Al.