Once the assistance service has been booked from the ground handling company / airline, passengers requiring assistance will be accompanied throughout the departing/arriving passenger process, including when passing through security screening and flight check-in.
Accessibility
Information for Passengers Requiring Assistance 5 results are shown
Accompaniment and Assistance
The Israel Airports Authority is responsible for establishing the necessary infrastructure for service providers to passengers with disabilities.
Under the Equal Rights for Persons with Disabilities Law in the State of Israel, the airline is the entity responsible for the care of passengers requiring assistance and their luggage, from the moment they enter the terminal building or disembark from the aircraft. Accordingly, service at Haifa Airport is actually provided by the operating airline or ground handling services.
The service includes accompaniment and assistance for passengers requiring assistance throughout the departure process.
Additionally, Haifa Airport is accessible and adapted for passengers requiring assistance. The terminal’s access routes are adapted for accessibility, with sloping ramps and easy-to-navigate paths. The entrances to the halls are accessible and adapted for wheelchair users. The restrooms are accessible and adapted for wheelchair use. The airport has dedicated accessible parking spaces reserved for passengers requiring assistance, located in front of the passenger terminal, and a designated “guiding path” from the crosswalk to the terminal entrance.
As part of the service, you can contact and obtain assistance from the airport's contact person, Ms. Adi Gozlan, by telephone at 04-8476100/1 or by email at AdiGo@iaa.gov.il
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Assisted passengers,
wheelchairs will be transported to the aircraft using a special device provided by the airline and with the assistance of a representative of the airline, with priority in queueing. The passenger’s personal wheelchair will be stored in the aircraft’s cargo hold before boarding. If necessary, passengers can request the ground handling service / airline / airport management for a temporary wheelchair for use on airport premises. -
An acoustic amplification audio system, including a direct connection to hearing aids (an induction loop for the hearing-impaired), is installed at the service desks: check-in counters, border control counters, in the Departures Hall, at boarding gates, in the Arrivals Hall and in the cafeteria.
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A “Right Hear” system is installed throughout the terminal for passengers’ use.