Passengers flying from Terminal 3 with hand luggage only, who have checked in online (web check-in) and hold a boarding pass (either in printout form or on their mobile phone) may go through the designated security checkpoint sector - Area W.

All other required travel documents for passengers going through this sector will be checked at the boarding gate by the airline.

Please note: the capacity of the storage compartments in the passenger cabin is limited. When the storage compartments are full, you will be required to check in your hand luggage at the boarding gate, to be delivered to the plane's cargo hold.

For your convenience, we recommend that you make sure that the luggage checked in for delivery to the cargo hold does not contain valuables, travel documents, medications, a passport or electronic devices.

Please note: some airlines do not allow web check-in or do not issue boarding passes. Passengers with such airlines will go through the ordinary security sector assigned to their airline.

The airport offers a dedicated service for passengers in transit.

The airline with which passengers are flying is responsible for providing services to passengers in transit.

The service is available to passengers who have purchased a ticket for a connecting flight in transit and whose connecting flight departs from Terminal 3 only.

The transit desk is located at the end of the connector on Level 2 (before going down on the right side). Passengers must proceed to this desk.

Important Note: The minimum connecting time for a transit passenger is 3 MCT hours, and the maximum connecting time is 24 hours.

Passengers flying from Terminal 3 with hand luggage only, who have checked in online (web check-in) and hold a boarding pass (either in printout form or on their mobile phone) may go through the designated security checkpoint sector - Area W.

All other required travel documents for passengers going through this sector will be checked at the boarding gate by the airline.

Please note: the capacity of the storage compartments in the passenger cabin is limited. When the storage compartments are full, you will be required to check in your hand luggage at the boarding gate, to be delivered to the plane's cargo hold.

For your convenience, we recommend that you make sure that the luggage checked in for delivery to the cargo hold does not contain valuables, travel documents, medications, a passport or electronic devices.

Please note: some airlines do not allow web check-in or do not issue boarding passes. Passengers with such airlines will go through the ordinary security sector assigned to their airline

Foreign Currency Exchange - Bank Hapoalim

Bank Ha'Poalim counters

Operating 24/7
Departures hall (Duty Free area): near the James Richardson shop.
Tel.:03-9722767/8

Operating according with incoming flights schedule
Greeters Hall Counter: next to the Information Counter at the eastern side of the hall.
Tel.: 03-9722761/2

Automated Teller Machines - Bank Hapoalim

Arrivals Hall, underneath the Western gallery
Arrivals Hall, underneath the Eastern gallery

2nd floor, Western gallery, adjacent to Bank Hapoalim branch

3rd floor, "Buy&Bye" mall , near the Change counter
3rd floor, "Buy&Bye" mall, Eastern side (near the Burger-Ranch restaurant)

Arriving passengers hall, between conveyor belts 6 and 7

Departures hall (Duty Free area), near Bank Hapoalim change
Departures hall (Duty Free area), concourse B, near the entrance
Departures hall (Duty Free area), concourse C, near the entrance
Departures hall (Duty Free area), concourse D, near the entrance

Automated Teller Machines - Smart

Arrivals Hall, underneath the Western gallery
Arrivals Hall, underneath the Eastern gallery

First floor, Eastern gallery, across from the car rental counters

3rd floor, Eastern side, across from the ticketing counters

Arriving passengers hall, between conveyor belts 6 and 7

Customer service is provided 24/7 by Smart company:
Tel.: 03-7714777

The next generation of overseas travel insurance:
Passport Card by David Shields in collaboration with the Phoenix Insurance Company provides an overseas travel insurance for passengers travelling through Ben Gurion Airport.
A customer service call centre is available 24 hours a day, 7 days a week.
Operation days and hours: 24/7.
Location: Terminal 3, Concourse D, opposite the King David Lounge.

Tel:09-8920930

The PassportCard website

Tourists who are not Israeli citizens shall submit a request for a VAT refund upon their departure from Israel only, for purchases made in Israel according to the applicable regulations and directives.
Tax refund for tourists may be claimed for current purchases only. Tax refund cannot be claimed retroactively for products purchased on previous trips, as was customary in the past.

Milgam operates VAT refund counters at Ben Gurion Airport as follows:
Goods in checked baggage:
Prior to check in and baggage check, applicant passengers shall present the formal documents and the purchased goods at the VAT counter located on the 3rd floor at the check-in hall across from the information counter.
In order to receive the refund, the stamped document should be presented again at the VAT Refund service desk, located in the Duty Free Hall, entrance of Concourse E.

Tel.: 03-7280123
Fax: 03-7280124

Milgam website

Synagogue

There are two synagogues operating in terminal 3:
At the Greeters hall, eastern gallery on the first floor.
At the Duty Free hall (turn right and right at the entrance),

The synagogue operating hours: 24/7.

Prayer Room

Muslim and Christian Prayer Room is located at the Departures hall (Duty Free area), concourse E

For your convenience, there are three locker stands for luggage storage and charging of mobile devices.
The stands are located on the G floor, in the 'Vineyard' and the 'Orchard' parking lots, and in the Departures hall (duty free area) in concourse B.

Website

Tel: 1-700-70-40-64

A paid porter service is available for both arriving and departing passengers, the service operates 24/7 as detailed below:
For departing passengers:
Baggage can be taken from your car to the security screening zone. To order a porter go to the information counter on the 3rd floor opposite Gate 32 or call 052-6442714
Payment is cash only

For incoming passengers:
Baggage will be collected from the conveyor belt and taken outside of the terminal.
To order go to the service counter in the Arrival Hall or call 052-6442714
Payment is in cash or by credit card

For further information go to the company website

In accordance with the regulations of the "Senior Citizens" law, senior citizens aged 80 and older may receive service without waiting in line. Travelers aged 80 and up who present a certificate will receive priority in lines at all points of service throughout the flight process (whether arriving or departing).

Security checkpoints – senior citizens over the age of 80 will be directed to the service counter and receive priority in the security check line as well as in the flight check-in line.
Security check for hand luggage/carry-on luggage – senior citizens over the age of 80 will be directed to the line for travelers receiving assistance.
Passport control – signs will direct senior citizens over the age of 80 to a shorter line.

Nursing facilities

There is a designated baby care area with nursing facilities operating 24/ 7
Access to the nursing room is signposted from the duty-free mall

Services in the baby care area:

Sink
Nappy changing dresser
3 nursing booths with nursing chairs
Hot and cold water bar
Crib

Play areas

Concourses B,C,D in the Departure Hall (Duty Free) have play areas for children

019 Mobile Service counter for purchase of SIM cards and communications and data packages for use in Israel and abroad, for all destinations. Rental of devices and mini routers for data, up to ten devices and cellular accessories.
The counter closes two hours before Shabbat and opens two hours after Shabbat.

Location:
Terminal 3, entrance to Concourse D

Telephone:
055-9310003

Telephone:
1-800-019-019

Email:
info@019mobile.co.il

Website

An infirmary, rendering first aid services only, operates at Ben Gurion Airport, 24 hours a day.

The clinic is located next to the entrance through Gate 21, in the West Gallery of the Greeters Hall.
Another clinic is located in the Departure Hall – Duty Free Area, next to the Mother and Child Room, with directing signage.

In case of emergency in order to receive medical assistance, please call 03-9752526/7 or approach the Information Desk for assistance in contacting the clinic.

It is forbidden to carry sharp objects and weapons in your hand luggage.

It is forbidden to send or gas containers, lithium-ion batteries and lithium-metal batteries in the luggage to the belly of the plane or in the hand luggage.

Ben Gurion Airport has an animal service area intended for assisted passengers’ guide dogs or emotional support dogs.

The service room was specifically designed to host passengers and service animals.
The room is equipped with a sink, a wash hose, a feces collection device, synthetic turf and seating chairs.
Passengers requiring assistance to get to the area will contact the information counter in the duty free area.

Location:
In Concourse E, near an accessible toilet area.

Operating hours:
The area is open 24/7.

019 Mobile Service counter for purchase of SIM cards and communications and data packages for use in Israel and abroad, for all destinations. Rental of devices and mini routers for data, up to ten devices and cellular accessories.
The counter closes two hours before Shabbat and opens two hours after Shabbat.

Location:
Departure Hall, Terminal 1

Email:
info@019mobile.co.il

Website