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Useful Information

    • Foreign Currency Exchange - Bank Hapoalim

    Bank Ha'Poalim counters are operating 24/7

    Arrival Hall Counter: between conveyor belts 6 and 7
    Tel.: 03-9722763/4

    Greeters Hall Counter: next to the Information Counter at the eastern side of the hall.
    Tel.: 03-9722761/2

    Departure (Check In) Hall Counter: in the passage between the Departure Hall and the Buy and Bye Hall.
    Tel: 03-9722767/8​

    Departures hall (Duty Free area): near the James Richardson shop.
    Tel.:03-9722767/8

    • Automated Teller Machines - Bank Hapoalim

    Arrivals Hall, underneath the Western gallery
    Arrivals Hall, underneath the Eastern gallery

    2nd floor, Western gallery, adjacent to Bank Hapoalim branch

    3rd floor, "Buy&Bye" mall , near the Change counter 
    3rd floor, "Buy&Bye" mall, Eastern side (near the Burger-Ranch restaurant)

    Arriving passengers  hall, between conveyor belts 6 and 7

    Departures hall (Duty Free area), near Bank Hapoalim change
    Departures hall (Duty Free area), concourse B, near the entrance
    Departures hall (Duty Free area), concourse C, near the entrance
    Departures hall (Duty Free area), concourse D, near the entrance​

    • Automated Teller Machines - Smart

    Arrivals Hall, underneath the Western gallery
    Arrivals Hall, underneath the Eastern gallery

    First floor, Eastern gallery, across from the car rental counters

    3rd floor, Eastern side, across from the ticketing counters

    Arriving passengers  hall, between conveyor belts 6 and 7

    Customer service is provided 24/7 by Smart company:
    Tel.: 03-7714777

  • 45220_logo_long.jpg

    The next generation of overseas travel insurance:
    Passport Card by David Shields in collaboration with the Phoenix Insurance Company provides an overseas travel insurance for passengers travelling through Ben Gurion Airport.
    A customer service call centre is available 24 hours a day, 7 days a week.
    Operation days and hours: 24/7.
    Location: Terminal 3, Concourse D, opposite the King David Lounge.

    Tel: 03-9757135 / 054-5706793
    Fax: 03-9757136
    The PassportCard website

  • ​

    Tourists who are not Israeli citizens shall submit a request for a VAT refund upon their departure from Israel only, for purchases made in Israel according to the applicable regulations and directives.
    Tax refund for tourists may be claimed for current purchases only. Tax refund cannot be claimed retroactively for products purchased on previous trips, as was customary in the past.

    Milgam operates VAT refund counters at Ben Gurion Airport as follows:
    Goods in checked baggage:
    Prior to check in and baggage check, applicant passengers shall present the formal documents and the purchased goods at the VAT counter located on the 3rd floor at the check-in hall across from the information counter.
    In order to receive the refund, the stamped document should be presented again at the VAT Refund service desk, located in the Duty Free Hall next to the playground.

    Tel.: 03-7280123
    Fax: 03-7280124

    Milgam website

  • Synagogue

    There are two synagogues operating in terminal 3:
    At the Greeters hall, eastern gallery on the first floor.
    At the Duty Free hall (turn right and right at the entrance),

    The synagogue operating hours: 24/7.

    Prayer Room

    Muslim and Christian Prayer Room is located at the Departures hall (Duty Free area), concourse E

  • For your convenience, there are three locker stands for luggage storage and charging of mobile devices.
    The stands are located on the G floor, in the 'Vineyard' and the 'Orchard' parking lots, and in the Departures hall (duty free area) in concourse B.

    Website for information 

     Tel: 1-700-70-40-64

  • A paid porter service is available for both arriving and departing passengers, the service operates 24/7 as detailed below:
    For departing passengers:
    Baggage can be taken from your car to the security screening zone. To order a porter go to the information counter on the 3rd floor opposite Gate 32 or call 052-6442714
    Payment is cash only

    For incoming passengers:
    Baggage will be collected from the conveyor belt and taken outside of the terminal.
    To order go to the service counter in the Arrival Hall or call 052-6442714
    Payment is in cash or by credit card

    For further information go to the company website

  • In accordance with the regulations of the "Senior Citizens" law, senior citizens aged 80 and older may receive service without waiting in line. Travelers aged 80 and up who present a certificate will receive priority in lines at all points of service throughout the flight process (whether arriving or departing).

    • Security checkpoints – senior citizens over the age of 80 will be directed to the service counter and receive priority in the security check line as well as in the flight check-in line.
    • Security check for hand luggage/carry-on luggage – senior citizens over the age of 80 will be directed to the line for travelers receiving assistance.
    • Passport control – signs will direct senior citizens over the age of 80 to a shorter line.

  • The service is provided for items lost in the premises of the airport. The service is located at a warehouse in Western parking lot
    Short term - Kerem Parking Lot, ground floor

    Opening hours:
    Sunday through Thursday between 08:00 - 19:45
    On Fridays from 08:00-08:00 - 14:45:00

    Attention:
    Make sure to confirm that the warehouse is open as there may be changes to opening hours.

    Telephone: 03-9754436.

    Online: Lost item form (link)

  • Nursing facilities

    There is a designated baby care area with nursing facilities operating 24/ 7
    Access to the nursing room is signposted from the duty-free mall

    Services in the baby care area:

    • Sink
    • Nappy changing dresser
    • 3 nursing booths with nursing chairs
    • Hot and cold water bar
    • Microwave for warming baby formula
    • Crib

    Play areas

    Concourses B,C,D in the Departure Hall (Duty Free) have play areas for children

  • 019 Mobile Service counter for purchase of SIM cards and communications and data packages for use in Israel and abroad, for all destinations. Rental of devices and mini routers for data, up to ten devices and cellular accessories.
    The counter closes two hours before Shabbat and opens two hours after Shabbat.

    Location:
    Level G, Reception Hall, Terminal 3
    Terminal 3, entrance to Concourse D

    Telephone:
    055-9310003

    Telephone:
    1-800-019-019

    Email:
    info@019mobile.co.il

    Website

  • An infirmary, rendering first aid services only, operates  at Ben Gurion Airport, 24 hours a day.

    The clinic is located next to the entrance through Gate 21, in the West Gallery of the Greeters Hall.
    Another clinic is located in the Departure Hall – Duty Free Area, next to the Mother and Child Room, with directing signage.

    In case of emergency in order to receive medical assistance, please call 03-9752526/7 or approach the Information Desk for assistance in contacting the clinic.

  • It is forbidden to carry sharp objects and weapons in your hand luggage.

    It is forbidden to send or gas containers, lithium-ion batteries and lithium-metal batteries in the luggage to the belly of the plane or in the hand luggage.