Ground handling companies providing services at Ben Gurion Airport:
- Laufer Aviation
- GHI
- QAS
- Aero Handling
- El Al (provides the service on its flights)
Accessibility
Information for Passengers Requiring Assistance – Terminal 3 16 results are shown
Accompaniment and Assistance for Passengers Requiring Assistance
Accompaniment and Assistance for Passengers Requiring Assistance
Under Israel’s Equal Rights for Persons with Disabilities Law, airlines are responsible for attending to passengers requiring assistance and to their luggage, from the moment they enter the terminal building or disembark from the aircraft. Accordingly, in practice, ground handling companies provide this service at Ben-Gurion Airport.
The Israel Airports Authority is responsible for providing the physical infrastructure necessary for service providers to provide service to passengers requiring assistance, as required by law. The service includes accompanying and assisting passengers requiring assistance throughout their “passenger process”.
To receive this service, passengers should inform their airline in advance and, upon arriving at the terminal, contact the ground handling company that provides services for their airline.
Under law, some of the service desks at the airport are equipped with induction loop systems for people with hearing impairments.
The systems installed at Ben Gurion Airport are designed for people with hearing aids. The system also includes an earpiece, allowing its use by people who do not have a hearing aid or a telecoil in their hearing aid.
Ben Gurion Airport’s management has had these systems installed at numerous desks throughout all terminal halls, including:
* Check-in desks
* Security checkpoints
* Boarding gate desks
* Passport control desks
* Information desks
* Lost and found desks
Each desk equipped with an induction loop is marked with the appropriate signage
-
-
Short-term Parking: All airport parking lots offer up to 5 hours of free parking for holders of valid disability parking permits approved by the Ministry of Transport. Any parking time exceeding 5 hours will be subject to the standard parking rates of the parking lot where the vehicle is parked.
* The parking fee exemption is granted only to the permit holder and is contingent on the vehicle registration number matching the number listed on the disability parking permit. In accordance with the Parking for People with Disabilities Law, 5754-1993, the parking permit is intended solely for the personal use of the person with a disability. The use of a disability parking permit is permitted only when the person with a disability is driving the vehicle or is a passenger on the vehicle and accompanied by a companion. Unauthorized use of the permit constitutes a criminal offense punishable by a fine.
How to claim the parking fee exemption:
To claim the parking fee exemption, proceed to the exit barrier in any lane. Press the help button (intercom) on the payment machine or call the control center at 03-9752550, extension 4. On being instructed by the controller, present your disability parking permit at the designated location. After a brief verification of the permit details, vehicle information, and parking duration, the fee exemption will be granted, and the barrier will open for free passage.
Long-term parking (over 24 hours):
Parking is not free for holders of disability parking permits who park their vehicles long-term. Parking exceeding 5 hours requires payment according to the parking lot rates.
Designated parking spaces for people with disabilities are marked in accordance with the required standard and are located as close as possible to service areas. Payment is according to the rates of the parking lot where the vehicle is parked.
* Special arrangement for long-term parking for holders of the “Blue Badge” disability parking permit (the badge bearing a wheelchair symbol): Passengers with a Blue Badge can park in the parking lot next to Terminal 3 on the same payment terms as the main long-term parking lot. To claim the parking fee exemption, proceed to the exit barrier in any lane. Press the help button (intercom) on the payment machine or call the control center at 03-9752550, extension 4. On being instructed by the controller, please present your disability parking permit at the designated location. After a quick verification of the permit details, vehicle information, and parking duration, the fee exemption will be granted and the barrier will open for free passage.
Additional information: Charges are according to the parking lot rates. For more information, please contact the parking control at 03-9752551, 03-9752550.
The passageways in the parking lots include curb cuts in designated areas. All parking lots have wide and accessible elevators.
Shuttles – All buses transporting passengers are accessible to people with disabilities in accordance with regulations. You can ask the driver for assistance at any time.
-
Passengers who present a digital or physical exemption certificate to service providers at Ben Gurion Airport will receive the required service.
-
A designated path is available to guide passengers requiring assistance from the entrance on the 3rd floor to Gate 32, directly to the special assistance desk for assisted passengers (passengers requiring special assistance or a wheelchair) in the check-in hall.
To request assistance from ground handling agents, please contact the representatives at this desk. Passengers may use their personal wheelchairs after giving prior notice to the airline. At the boarding gate, the personal wheelchair will be exchanged for a wheelchair suitable for in-flight use.
-
Once the assistance service has been booked from the ground handling company (airline representatives), the representatives will accompany and assist passengers throughout the departure process, including when passing through security screening and flight check-in.
The dedicated check-in counter marked with the assisted passenger services logo is where service is provided to passengers with disabilities, those eligible for queue exemption, or their companions.
-
A dedicated screening lane is available for passengers requiring assistance in the carry-on baggage screening hall. Passengers with pacemakers are required to present an official pacemaker certificate from the hospital, stating the implant recipient’s name, the date of implantation, and the name of the medical institution. Alternatively, they can present a document from a treating physician containing the same information.
People with internal implants who cannot pass through the metal detector for medical reasons must have an official supporting document from the hospital, stating the implant recipient’s name, the date of implantation, and the name of the medical institution. Alternatively, they can present a document from a treating physician containing the same information. Passengers with wheelchairs and metal prosthetics will undergo a manual inspection without having to pass through the metal detector.
-
Passport control has accessible stations and counters for passengers with disabilities, marked with universal signage.
-
After going through passport control, passengers requiring assistance will be transported directly to their boarding gate via an electric vehicle (buggy). The electric vehicle station is located immediately after passport control and is equipped with adapted seating and a telephone for contacting ground handling agents. It is recommended to reserve this service when checking in for your flight.
-
The passageways in the duty-free shopping area are expanded and adapted for passengers with disabilities.
-
Ben Gurion Airport is equipped with two audio guidance systems: STEP HEAR, which can be used by downloading a free smartphone app or by using a wristband; and RIGHT HEAR, which uses a free smartphone app. The service is available in 6 languages: Hebrew, Arabic, French, Russian, Spanish, and English.
The locations of the audio guidance system points are as follows:
- Departures hall – At the entrance to each of the four concourses (B, C, D, E) leading to the boarding gates, in the “Rotunda” Hall.
- Departures hall – Next to the information desk in the duty-free area.
- Departures hall – Above the doors of the restrooms located next to the Rotunda Hall.
An audio guidance system will be installed above the restrooms located near the boarding gates in each of the four concourses (B, C, D, E).
-
When boarding an aircraft connected to a jet bridge: Passengers will be first in line in a wheelchair adapted for their seat’s location.
When boarding an aircraft parked at a remote stand: Passengers will be accompanied by an airline representative and transported to the aircraft via an “El-Alit” vehicle.
-
For those arriving by private vehicle:
Short-term parking: People with disabilities are exempt from paying parking fees when parking short-term for up to 5 hours, when presenting a disability certificate, a driver’s license, and a matching vehicle registration upon exiting the parking lot.
Long-Term Parking:
Blue Badge holders (wheelchair users) can arrange for parking in the short-term parking lot next to Terminal 3, on the same payment terms as the long-term parking lot.
Please go to the main long-term parking lot and present your disability parking permit and required certificates to the representatives at the information desk. The representatives will then provide you with a written parking permit for the requested dates.
Any vehicle that has not been arranged for parking will be towed.
Parking is permitted only in spaces marked and designated for the use of people with disabilities.
Charges will be according to the long-term parking rates.
For more information, please contact the parking control at 03-9752550/1, extension 4.
For those arriving by bus:
On the 2nd floor, you can arrive at the check-in hall coming from the access road for departing passengers, either independently or with the assistance of your personal companions.
For those arriving by train:
Elevators and escalators are available on the train level.
-
The Israel Airports Authority operates a free internal shuttle service at Ben Gurion Airport. The service uses spacious and accessible buses to transport passengers requiring assistance according to the Ministry of Transport’s regulations. For more information, see the internal shuttle service page.
-
You can book a special porter service to have your luggage transported in carts. This service is subject to a fee.
-
An animal service area designed for service dogs, emotional support animals, and their owners. The service room is specially designed to accommodate passengers and service animals. The room is equipped with a sink, a rinsing hose, a waste disposal unit, artificial grass, and seating. Passengers requiring assistance to reach the facility should contact the information desk in the duty-free area.
Location: In Concourse E, near an accessible restroom facility.
Operating hours: The facility is open 24/7.