Accessibility

By law, the Israel Airport Authority is responsible for providing the physical infrastructure for the activity of the entities providing service to assisted passengers. However, according to transport regulations, the responsibility for handling assisted passengers and their baggage, from the moment of their entry into the terminal building, or their disembarkation from the aircraft, lies with the respective airline with which the passengers are flying. The actual service at Ben Gurion Airport is provided by ground handling companies. The service includes accompaniment and assistance to disabled passengers through the departure and arrival procedures.
To order the service agents of the ground handling companies, please contact the assisted passengers area on the third floor, adjacent gate 32.

In accordance with the provisions of the law, most of the service counters have auxiliary ear-loop systems for people with hearing disabilities.
Ben Gurion Airport management has installed these systems at many counters throughout the terminal halls as follows:

• At the Check-in counters
• AT the Security check counters
• At the boarding gates
• At the Passport control counters
• At the Information counters
• At the Lost&Found counters
• Each counter in which an ear-loop device is installed is marked with the customary signage.

Passengers arriving by car
Parking at the Short Term Car Park adjacent to Terminal 3 can be arranged for passengers carrying a blue disabled identification sign parking permit (wheelchair) under the same terms of payment, which that apply in the Long Term Car Park.
Please proceed to the Central Long Term Car Park and present the disabled sign parking permit and the required documentation to the representative at the Car Park’s information desk. The representative shall provide you with a written parking permit for the requested dates.
Vehicles parked without such pre-arrangements shall be towed.
Parking is only permitted at the parking spots designated for disabled persons.
Parking will be charged according to the rates applicable for long term parking.
For further information please call the Car Park Control Room at 03-9752550/1.

Passengers arriving by public transport
From Level 2 of the Multi Level Road, it is possible to reach the Check In Hall independently or with the assistance of a personal escort.

Passengers arriving by train
Lifts and escalators are available on the train station level.

Baggage handling
A special porter service for handling baggage is available for a fee.

Passage between terminals
An internal shuttle is available for passengers. The shuttle meets accessibility standards.
For more information, please see the "Shuttle" transportation category.

Security check and flight check-in
Assisted passengers shall be given priority at the check in queue.
An airline representative will accompany and assist departing passengers through all departure procedure, including the security check and check-in.
Disabled passengers may use their own wheelchairs after giving a prior notice to the airline. At the boarding gate the wheelchair will be replaced with a special wheelchair adapted for the aircraft aisles.

Hand luggage screening
The hand luggage security check point has a dedicated queue for assisted passengers.

Passengers with a Pacemaker
An official hospital certificate is required confirming the presence of the pacemaker. The certificate must state the name of the patient, date, and name of the medical institute in which the implant took place. It is also possible to present a certificate from a doctor with the aforementioned information.

Passengers with Implanted Medical Devices who are unable go through a Metal Detector for Medical Reasons
Presentation of an official medical certificate is mandatory. The certificate must state the name of the patient, date, and name of the medical institute in which the implant took place. It is also possible to present a certificate from a doctor with the aforementioned information.

Passengers with Wheelchairs and Metal Prostheses
Wheelchair passengers and passengers with metal prostheses will undergo manual inspection, with no need to pass through the metal detectors.
Passengers receiving Wheelchair Services from the airline are exempt from security checks. On the other hand, passengers with personal wheelchairs must undergo a security check. 

Passport Control
At the dedicated counter no.37, on the east side of the hall.

Transport to the Departure Hall (Duty Free)
An airline representative will accompany the departing passengers to the concourse and the respective boarding gate for their flight. Passengers may request electric buggy services.

Duty Free Shops
The passageways in the duty free shops are wide and suitable for disabled passengers.
Phone and Internet services are adapted to passengers with wheelchairs.

Passage through the concourse leading to the Boarding Gate
An airline representative will accompany the departing passengers from the Duty Free area through the concourse and up to the respective boarding gate.
An electric buggy service is available all the way to the gate, if required.

Boarding the Aircraft
When boarding an aircraft connected via an air bridge, assisted passengers will be given priority at the boarding queue, using a suitable wheelchair.
When boarding an aircraft located at a remote parking stand, assisted passengers will be accompanied by an airline representative. The passengers will be driven  to the aircraft by an ambulift, accompanied by a paramedic if required. 

Useful Links:
Access Israel
Access Unlimited
Ezer Mizion
Yad Sara
Milbat

• Parking lots

  Short-term parking:

  In all of the airport’s parking lots, parking up to 5 hours is free for holders of a valid handicapped parking badge validated by the Ministry of Transport.

  Parking time exceeding the first 5 hours incurs payment according to the rates of the parking lot where the vehicle is parked.

  * The exemption from payment is granted only to the holder of the badge and provided that the vehicle’s license plate number matches the one listed on the handicapped parking badge.

  Under the Disabled Parking Law, 5754-1993, the parking badge is intended for the personal use of the handicapped person alone. Use of the handicapped parking badge is permitted only while the handicapped person is driving or riding the vehicle with a companion. An unauthorized person using the badge is committing a criminal offense punishable by payment of a fine.

  How do I obtain the payment exemption?

  Drive to the parking lot’s exit barriers in any of the lanes. Press the payment machine’s help button (intercom) or call the control post from your mobile phone, at 03-9752550, Extension 4.

  Follow the controller’s instruction and display your handicapped parking badge at the designated spot.

  After a quick check of the badge information, vehicle information and time of parking, you will be issued the exemption from payment and the barrier will open for free passage.

  Long-term parking (over 24 hours):

  No free parking is available for holders of a handicapped parking badge who are parking their vehicle for the long term.

  Parking for over 5 hours incurs payment according to the parking lot’s rates.

  Handicapped parking spots are marked according to the required standard and are located as near as possible to the service stations.

   

  Payment is determined according to the rates of the parking lot where the vehicle is parked.

   

  * A long-term parking spot relief for holders of a handicapped parking badge bearing a

  wheelchair symbol (a Blue Badge) only:

  Passengers possessing a blue parking badge (bearing a wheelchair symbol) can have their parking arranged in the parking lot adjacent to Terminal 3, on payment terms identical to those of the main long-term parking lot.

   

  How do I obtain the exemption from payment?

  Drive to the parking lot’s exit barriers in any of the lanes. Press the payment machine’s help button (intercom) or call the control post from your mobile phone, at 03-9752550, Extension 4.

  Follow the controller’s instruction and display your handicapped parking badge at the designated spot.

  After a quick check of the badge information, vehicle information and time of parking, you will be issued the exemption from payment and the barrier will open for free passage.

  Additional information:

   

  The charge is determined according to the parking lot’s rates.

  For more information, please call the parking lots control post by telephone at 03-9752551, 03-9752550.

  The parking lots’ aisles have lowered curbs at designated locations.

  All parking lots have expanded, accessible elevators.

  Shuttles – all passenger buses are accessible to

  assisted populations in accordance with the regulations. You can ask the driver to assist you at any time.