Notifications And Updates

To the general public,

Following the ceasefire and the easing of Home Front Command restrictions, we hereby inform that as of April 12, 2026, starting from midday, the “Duty Free & Collect” package pickup service at Ben Gurion Airport will be gradually resumed.

This service is designated for passengers who returned to Israel during Operation “Roaring Lion” (February 28, 2026 – April 9, 2026) and were unable to collect their packages. The collection process will be carried out in full coordination with the Israel Tax Authority (Customs) and the companies operating the service.

Collection will be permitted by appointment only, for passengers who have received a scheduled date and time from the relevant companies (Richardson-Heinemann and Shekem Electric), in order to ensure order and safety.

Key instructions to the public:

• Arrival is permitted strictly at the pre-scheduled date and time. Entry without prior appointment will not be allowed.
• Collection must be carried out in person only, upon presentation of a passport and proof of purchase.
• Collection via power of attorney or on behalf of other passengers without their presence or passports will not be permitted.
• After receiving the package, passengers must proceed through Customs channels as required.

The activity will take place in Sector G and will be accompanied by identification and control measures in accordance with security directives.

The Airports Authority emphasizes that responsibility for appointment coordination, customer notification, and handling public inquiries lies with the commercial companies operating the “Duty Free & Collect” service.

During the initial phase, congestion is expected in the first days; therefore, the public is requested to strictly follow the instructions and arrive only according to their scheduled appointment.

The Airports Authority will continue to ensure the operational continuity of Israel’s entry and exit gateways, while maintaining safety, security, and passenger service.

For public information,

The Airports Authority announces that effective 20 March 2026, parking fee collection at Ben Gurion Airport will resume in accordance with the standard tariff schedule.

Accordingly, the temporary exemption period from payment will conclude.

The parking fee exemption applied for the period 28 February 2026 through 19 March 2026 (inclusive).

The Airports Authority thanks the public for their patience and cooperation during this period.

Provision of Valet Parking Services at Ben Gurion Airport Without Authorization

The Israel Airports Authority wishes to inform the traveling public that valet parking services — including vehicle pick-up and drop-off — are not provided at Ben Gurion Airport

Any company offering or providing such services is doing so illegally and without the approval of the Israel Airports Authority

Recently, there has been an increase in complaints from passengers who purchased these unauthorized services, reporting damages caused to them or their vehicles

In light of this, the Israel Airports Authority urges passengers not to engage with individuals or companies offering valet parking services, which are rendered unlawfully and may result in serious consequenc

The Authority continues to take all available administrative and legal measures to eradicate this unauthorized activity and to protect the interests and safety of the traveling public.