By law, the Israel Airport Authority is responsible for providing the physical infrastructure for the activity of the entities providing service to assisted passengers. However, according to transport regulations, the responsibility for handling assisted passengers and their baggage, from the moment of their entry into the terminal building, or their disembarkation from the aircraft, lies with the respective airline with which the passengers are flying. The actual service at Ben Gurion Airport is provided by ground handling companies. The service includes accompaniment and assistance to disabled passengers through the departure and arrival procedures.
To order the service agents of the ground handling companies, please contact the Information Counter.
Passengers arriving by car
Parking at the Short Term Car Park adjacent to Terminal 3 can be arranged for passengers carrying a blue disabled identification signparking permit (wheelchair) under the same terms of payment, which that apply in the Long Term Car Park.
Please proceed to the Central Long Term Car Park and present the disabled sign parking permit and the required documentation to the representative at the Car Park’s information desk. The representative shall provide you with a written parking permit for the requested dates.
Vehicles parked without such pre-arrangements shall be towed.
Parking is only permitted at the parking spots designated for disabled persons.
Parking will be charged according to the rates applicable for long term parking.
For further information please call the Car Park Control Room at 03-9752550/1.
Passengers arriving by public transport
From Level 2 of the Multi Level Road, it is possible to reach the Check In Hall independently or with the assistance of a personal escort.
Passengers arriving by train
Lifts and escalators are available on the train station level.
A special porter service for handling baggage is available for a fee.
Check In process
Assisted passengers shall be given priority at the check in queue.
An airline representative will accompany and assist departing passengers through all departure procedure, including the security check and check-in.
Disabled passengers may use their own wheelchairs after giving a prior notice to the airline. At the boarding gate the wheelchair will be replaced with a special wheelchair adapted for the aircraft aisles.
Hand luggage screening
The hand luggage security check point has a dedicated queue for assisted passengers.
Passengers with a Pacemaker
An official hospital certificate is required confirming the presence of the pacemaker. The certificate must state the name of the patient, date, and name of the medical institute in which the implant took place. It is also possible to present a certificate from a doctor with the aforementioned information.
Passengers with Implanted Medical Devices who are unable go through a Metal Detector for Medical Reasons
Presentation of an official medical certificate is mandatory. The certificate must state the name of the patient, date, and name of the medical institute in which the implant took place. It is also possible to present a certificate from a doctor with the aforementioned information.
Passengers with Wheelchairs and Metal Prostheses
Wheelchair passengers and passengers with metal prostheses will undergo manual inspection, with no need to pass through the metal detectors.
Passengers receiving Wheelchair Services from the airline
Are exempt from security checks. On the other hand, passengers with personal wheelchairs must undergo a security check.
At the dedicated counter no. 37, on the east side of the hall.
Transport to the Departure Hall (Duty Free)
An airline representative will accompany the departing passengers to the concourse and the respective boarding gate for their flight. Passengers may request electric buggy services.
Accompaniment in the Duty Free Shops
The passageways in the duty free shops are wide and suitable for disabled passengers.
Phone and Internet services are adapted to passengers with wheelchairs.
Passage through the concourse leading to the Boarding Gate
An airline representative will accompany the departing passengers from the Duty Free area through the concourse and up to the respective boarding gate.
An electric buggy service is available all the way to the gate, if required.
Boarding the Aircraft
When boarding an aircraft connected via an air bridge, assisted passengers will be given priority at the boarding queue, using a suitable wheelchair.
When boarding an aircraft located at a remote parking stand, assisted passengers will be accompanied by an airline representative. The passengers will be driven to the aircraft by an ambulift, accompanied by a paramedic if required.
Ministry of Tourism – Accessible Tourism