1. Journey by Taximeter
By law, every special fare journey requires the operation of the taximeter.
2. Journey by Price List
On out of town trips, for passengers demanding to know the cost of the trip in advance, the driver will quote a price from the pricelist prepared by the Ministry of Transport and which is installed in the taximeter.
3. Added charge
There is an extra 25% charge on night journeys between 21:01 and 05:59 the next day, as well as on Saturdays and Israeli holidays and Festivals, and on Independence Day, from 17:00 on Friday afternoon or on the afternoon before the holiday or festival, until 05:29 on the day after the Sabbath or the holiday or Festival.
4. Waiting charge
While the taxi is waiting, when the meter is not running, the passenger will pay NIS 90.8 per full hour of waiting, or NIS 22.7 for each quarter hour.
5. Passenger Baggage
The fare includes one piece of hand luggage (a piece of hand luggage is as defined by the Airlines). For each additional piece of luggage, the passenger will pay 4.2 NIS
6. Transport of freight
The cost of transport of goods that are not baggage, is not regulated.
7. A ride in which the number of passengers exceeds two entails a fee.
A ride in which the number of passengers exceeds two, a fixed price will be collected in addition to 4.7 NIS.
8. In a ride per passenger’s request via 6 highway through Hotze Israel (Road no. 6), an additional fixed price of 16.1 NIS will be collected.
9. The Rights and Obligations of the Taxicab Driver
a. The Taxicab Driver must convey any passenger and his baggage.
b. The Taxicab Driver may refuse to convey any passenger whose clothes are filthy, or who is not dressed at all, or who is mentally disturbed, or who is inebriated, or who is smoking a lighted cigarette, cigar or pipe.
c. A Taxicab Driver will not convey a passenger carrying a loaded firearm, unless that passenger is on official business that requires the carrying of a loaded firearm.
d. A Taxicab Driver will not convey, on a special fare trip, an additional passenger other than the passenger who ordered the taxi and his companions, unless the passenger requested it, and in any case the fare will not exceed that appearing on the taximeter.
e. A Taxicab Driver may convey two children, who are under 5 years of age, over and above the number of passengers allowed in his cab in accordance with his license.
f. A Taxicab Driver will not operate the radio or other device blaring out loud music or sounds, should the passenger request him not to.
g. The passenger is obliged to wear a seatbelt for the entire duration of the journey in the taxicab.
h. By law, it is prohibited to smoke in a taxicab.
10. Process of Submitting a Complaint
A taxicab passenger who wishes to complain about the taxi services, will submit a complaint in writing to the Ministry of Transport, Office of the Ministry’s Comptroller and the Office of the Public Complaints Commissioner:
P. O. Box 57659, Tel Aviv, 61574
Telephone: (03) 565-1799, Fax: (03) 565-7216
Jerusalem and the Southern Region:
Clal Building, 97 Jaffa Street, Jerusalem 94342
Telephone: (02) 622-8550, Fax: (02) 622-8452
Haifa and the Northern Region:
121 Jaffa Street, Haifa, 35252
Tel: (04) 853-6711, Fax: (04) 851-1621
The complaint will contain, in addition to the details of the event, the registration number of the taxicab, and / or the number appearing on the sign on the roof of the taxicab, the name of the driver, or a description of him, the date and time of the event, the place it occurred, the printed receipt, and the names of witnesses, should there be any.
11. Lost and Found
For questions regarding lost and found items, please contact the Lost and found Dept. at 03-9754436 or the Manager of Taxi Supevision at Ben-Gurion Airport, by Fax: (03) 975-2388 Or by email or the information Dept. at Tel. No. 03-9755555
12. Complaints Regarding the BGN Taxi Services
Complaints regarding the BGN Taxi Services can be submitted to: the Manager of Public Affairs at P. O. Box 7, BGN, 70100
Or by email Or to the Manager of Taxi Supervision. Fax: (03) 975-2388.
The complaint should include the Exit Permit given upon entering the taxi or the printed receipt and the names of witnesses should there be any.